The 3V Voucher / Prepaid Visa number Programme is now closed

The 3V Voucher / Prepaid Visa number programme is closed as of December 1, 2016.

Who do I contact if I have questions about my 3V Voucher or GiftCard or the discontinuation of the program?

Our customer service team can be contacted by email at queries@3v.ie

Please be aware that any emails you send to customer service must be sent from the email address you registered with us on www.3v.ie

Where can I check the balance of my account?

Please contact our customer service team.

What will happen to the balance remaining on my card?

You will be able to have a full refund of your remaining balance(s) by requesting a refund from us. You can redeem the balance on your card to a bank account at no cost to you.

If you have remaining balances, please request a refund as soon as possible.

For 12 months following 1st December 2016 we will not charge a monthly service fee. If after 12 months you have a remaining balance we will deduct the monthly service fee of €3.00 until the balance is zero.

Any remaining funds after 6 years from expiry of the respective 3V Prepaid Visa number are forfeited.

Requesting a refund from our customer service team:

To return your funds to you, our team requires your bank account details in writing by email:

Please see above for customer service contact details.

We will transfer the money to a bank account in your name upon your request and may require you to produce government-issued photo identification, or other similar identifying documentation, in order to carry out this process.

Outstanding funds on your account will be made available in your bank account within 5 to 10 days of your request